Chip eServices Blog

At Chip eServices we are currently implementing a complete refresh of out IT systems and we are taking advantage of the benefits of virtualisation and storage area network (SAN) technology. We are currently commissioning an EMC CX3-20 Fiber Channel SAN solution and a VMWare based virtualised server environment. This architecture gives us the capacity to run a wide range […]

As a result of some feedback from customers regarding confusion about dates and times we decided to clarify our policy regarding date and time input, storage, and display. I have to thank Przemek and Darren for explaining to me that this topic is a bit more complex that I previously thought.
 All dates and times are […]

On Tuesday 11th March 2008 we will run a training workshop at our headquarters in Cork in Ireland that we call ’The Returns Game’.
On Monday 24th March 2008 ‘The Returns Game’ will again be run as a workshop as part of the Reverse Logistics & Returns Management Asia 2008 Conference held by IQPC at the Amara Hotel in Singapore.
In […]

Yesterday, we discussed how Blacklists can affect email delivery. There is a second issue that may affect mail delivery to certain email addresses.
 In order to reduce SPAM some email servers chech that the IP address from whence an email came is associated with the sender of the email. This association is made by linking the […]

At Chip eServices as part of our hosted Dynamics CRM offering we are hosting Exchange email for a growing number of customers. Ocassionally we have reported incidents that email fails to deliver because of blacklist (or greylist) filtering on the receiving side.
 A number of companies offer the service of maintaining lists of potentially dangerous servers by IP address […]

Many companies use spreadsheets to upload and download data from myRMA.net. Downloading data to a spreadsheet is pretty straightforward as myRMA.net simply exports a CSV file. Uploading data is a bit more difficult because the data needs to be validated and existing records need to be updated rather than re-inserted.
Last week we had a reported problem […]

We have developed a customisation of Microsoft Dynamics CRM to integrate it with myRMA.net. This means that if your customer service agents use Dynamics CRM they can create and manage RMAs without exiting the application. We are trialing this application and would like to hear from potential users and resellers that are interested in becoming involved […]

This is my first blog on this site for 2007. The reason is simply that I have been extremely busy for the past few months developing a data centre project called Cork Internet eXchange (www.cix.ie). I have been responsible for several of the blogs associated with that site.
Up until now there has been no professional […]

Our core product, myRMA.net, is a vertical market product. It does one thing very well. It doesn’t run your business. You need an ERP system to do that. So integration is important between myRMA.net and your ERP system is important. How does myRMA.net integrate with ERP systems? We have developed a technology that enables us […]

Copy this hyperlink to a browser to see a Web video on data import to the Chip eServices Suite using Excel 2003 and Web services.
Data import to the Chip eServices Suite using Excel 2003 and Web services