Chip eServices Blog

A missing piece of functionality in the Chip eServices Suite has been the ability to import data. We have many customers that have integrated solutions that synchronise data but we had no solution to simply import new data from a file or spreadsheet. We knew we had to tackle this problem. To date we have […]

If we extend the supply chain metaphor from raw material source to landfill and include the consumption of fossil fuels leading to the creation of greenhouse gases the resulting schematic clearly shows that SCM concepts are at the heart of the ecological challenges facing space ship Earth.

This drawing does not consider waste material recycling or […]

A few years ago, Microsoft went on a $2 billion acquisition binge of companies that supply business management software to small and mid-size organizations; Axapta, Great Plains, Navision, and Solomon. These applications were then managed, within Microsoft, by the Business Solutions Group. In 2005, it became increasingly public that Microsoft were going to integrate these […]

The term ‘reverse logistics’ has been voted one of the most unnecessary phrases for 2005, by the American Dialect Association. (http://www.americandialect.org/Words_of_the_Year_2005.pdf)

Turn Around Time (TAT) is probably the most important KPI in any Reverse Logistics operation involving a customer service aspect. In an earlier blog, I defined TAT as ‘The time from customer service request to problem resolution‘.
However there are lots of interpretations possible within this definition depending on your point of view. I know of […]

What are the Key Performance Indicators (KPIs) in Reverse Logistics? All KPIs in Reverse and Service Logistics fall into two categories.
1) Those that reflect customer service levels
2) Those that reflect cost
KPIs that reflect customer service levels:
Turn Around Time (TAT)
The time from customer service request to problem resolution.
Call-centre Resolution Rate (CRR)
The percentage of trouble-tickets dealt with […]

An ideal question to address, on the first day of a new year, in a Reverse Logistics blog is: What is Reverse Logistics? The following post contains all the aspects of RL that I could think of. Please let me know if I forgot something or if you agree or disagree with what I say.
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Reverse […]

If you are having difficulty implementing Reverse Logistics systems then why not consider engaging the services of a Reverse Psychologist.

 
My thanks to Frank at Bifsniff (www.bifsniff.com) for their permission to use this cartoon.

I have been studying part time for an M.Sc. in Supply Chain Management for the past three years. To complete my studies I am currently writing a Dissertation focused on IT in Reverse Logistics. While doing my research for this dissertation I found several good Web sites relating to Reverse Logistics and to after sales […]

My New Year resolution for 2006 is to start a blog to share my views and stimulate discussion on issues relating to reverse logistics, service logistics, or the after market supply chain. So here goes:-
I have been working in Service Logistics in the IT sector now for nineteen years and to get this blog started […]