Chip eServices Blog

As a result of some feedback from customers regarding confusion about dates and times we decided to clarify our policy regarding date and time input, storage, and display. I have to thank Przemek and Darren for explaining to me that this topic is a bit more complex that I previously thought.
 All dates and times are […]

On Tuesday 11th March 2008 we will run a training workshop at our headquarters in Cork in Ireland that we call ’The Returns Game’.
On Monday 24th March 2008 ‘The Returns Game’ will again be run as a workshop as part of the Reverse Logistics & Returns Management Asia 2008 Conference held by IQPC at the Amara Hotel in Singapore.
In […]

Many companies use spreadsheets to upload and download data from myRMA.net. Downloading data to a spreadsheet is pretty straightforward as myRMA.net simply exports a CSV file. Uploading data is a bit more difficult because the data needs to be validated and existing records need to be updated rather than re-inserted.
Last week we had a reported problem […]

We have developed a customisation of Microsoft Dynamics CRM to integrate it with myRMA.net. This means that if your customer service agents use Dynamics CRM they can create and manage RMAs without exiting the application. We are trialing this application and would like to hear from potential users and resellers that are interested in becoming involved […]

This is my first blog on this site for 2007. The reason is simply that I have been extremely busy for the past few months developing a data centre project called Cork Internet eXchange (www.cix.ie). I have been responsible for several of the blogs associated with that site.
Up until now there has been no professional […]

I’m delighted to have attended the it@cork conference this year. Admittedly, I was curious as to my level interest of the topics up for discussion, as I don’t have an I.T. background. But I must say, I really enjoyed the day. The speakers both entertained and educated me on a wide variety of topics which can be found on the […]

Our core product, myRMA.net, is a vertical market product. It does one thing very well. It doesn’t run your business. You need an ERP system to do that. So integration is important between myRMA.net and your ERP system is important. How does myRMA.net integrate with ERP systems? We have developed a technology that enables us […]

If we extend the supply chain metaphor from raw material source to landfill and include the consumption of fossil fuels leading to the creation of greenhouse gases the resulting schematic clearly shows that SCM concepts are at the heart of the ecological challenges facing space ship Earth.

This drawing does not consider waste material recycling or […]

Turn Around Time (TAT) is probably the most important KPI in any Reverse Logistics operation involving a customer service aspect. In an earlier blog, I defined TAT as ‘The time from customer service request to problem resolution‘.
However there are lots of interpretations possible within this definition depending on your point of view. I know of […]

What are the Key Performance Indicators (KPIs) in Reverse Logistics? All KPIs in Reverse and Service Logistics fall into two categories.
1) Those that reflect customer service levels
2) Those that reflect cost
KPIs that reflect customer service levels:
Turn Around Time (TAT)
The time from customer service request to problem resolution.
Call-centre Resolution Rate (CRR)
The percentage of trouble-tickets dealt with […]