Chip eServices Blog

We have developed a customisation of Microsoft Dynamics CRM to integrate it with myRMA.net. This means that if your customer service agents use Dynamics CRM they can create and manage RMAs without exiting the application. We are trialing this application and would like to hear from potential users and resellers that are interested in becoming involved in the trial.

The integration occurs on the Helpdesk Screen of Dynamics CRM. From there customers can do three things:-

1. Move customer data from Dynamics CRM to myRMA.net if this is the first return from that customer.
2. Add an RMA to a Case created for a customer.
3. View (and update) RMAs associate with a customer.

This level of integration is exactly what your help desk agents need to manage returns from clients. The full functionality of myRMA.net then swings into action to manage the logistics, credit, exchange, and repair processes. The fantastic integration capabilities of ChipTalk can be used to integrate these processes with your ERP system.

myRMA.net is a hosted solution using the Software as a Service (SaaS) business model. This means that your business partners can login to myRMA.net. It also means you don’t have to install any extra software to get fully functional Reverse Logistics capability. Charges for myRMA.net are transaction based.

Chip eServices are the developers of myRMA.net and we also offer hosted Microsoft Dynamics CRM. We can therefore offer you a complete CRM and Reverse Logistics solution from a single provider. We support both direct sales to customers and sales via a consultative reseller channel.